INTRODUCTIONSpartan Truck Center ("we," "our," or "the company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website at spartantruckcenter.com, use our truck and trailer repair services, or otherwise interact with us.
This policy applies to all personal information collected by Spartan Truck Center through our website, mobile applications, phone communications, in-person interactions at our facility, and other digital or offline channels.
INFORMATION WE COLLECTWe collect several types of information from and about users of our services:
Personal Information You ProvideContact Information: Name, address, email address, phone numberBusiness Information: Company name, fleet information, DOT numbers, business addressService Information: Vehicle details, repair histories, service preferences, appointment scheduling informationPayment Information: Credit card details, billing address, payment historyAccount Information: Username, password, and account preferences when you create an accountCommunication Records: Records of communications with our customer service team, feedback, and inquiries
Information Automatically CollectedWebsite Usage Data: IP address, browser type, device information, pages visited, time spent on pagesLocation Information: General location data based on IP addressCookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
Information from Third PartiesBusiness Partners: Information from insurance companies, fleet management companies, or other business partnersPublic Records: Publicly available business registration and licensing informationCredit and Background Checks: Information obtained for commercial credit purposes
HOW WE USE INFORMATIONWe use the information we collect for the following purposes:
Service Delivery- Providing truck and trailer repair services- Scheduling and managing service appointments- Processing payments and managing billing- Maintaining service records and warranties- Communicating about service status and completion
Business Operations- Improving our services and customer experience- Conducting market research and analysis- Managing customer relationships- Inventory management and parts ordering- Quality control and service improvement
Legal and Compliance- Complying with legal obligations and regulations- Protecting our rights and property- Resolving disputes and enforcing agreements- Meeting insurance and regulatory requirements
Marketing and Communications- Sending service reminders and maintenance notifications- Providing promotional offers and service updates- Newsletter communications (with your consent)- Customer satisfaction surveys
INFORMATION SHARING AND DISCLOSUREWe may share your personal information in the following circumstances:
Service Providers- We share information with third-party service providers who perform services on our behalf, including:- Payment processors- Parts suppliers and manufacturers- Insurance companies- IT service providers and website hosting companies- Customer service and communication platforms
Business Partners- Fleet management companies- Insurance providers for warranty and claims processing- Equipment manufacturers for warranty services- Other repair facilities for specialized services
Legal Requirements- When required by law, regulation, or court order- To protect our rights, property, or safety- To protect the rights, property, or safety of others- In connection with legal proceedings or investigations
Business TransfersIn the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
YOUR PRIVACY RIGHTSGeneral RightsAccess: You may request access to the personal information we maintain about youCorrection: You may request correction of inaccurate personal informationDeletion: You may request deletion of your personal information, subject to certain exceptionsOpt-Out: You may opt out of marketing communications at any time
California Consumer Privacy Act (CCPA) RightsIf you are a California resident, you have additional rights under the CCPA:
Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.Right to Delete: You have the right to request deletion of personal information we have collected from you.Right to Opt-Out: You have the right to opt out of the sale of personal information (Note: Spartan Truck Center does not sell personal information).Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
CCPA Data Categories and Disclosures

COOKIES & TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us:

- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and performance
- Provide relevant content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

DATA SECURITY & RETENTION
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information, including:

- Encryption of sensitive data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and updates
- Employee training on data protection practices

Data Retention
We retain personal information for as long as necessary to:

- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law

Service records and business information are typically retained for seven years or as required by applicable regulations.

CHILDREN'S PRIVACY
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Spartan Truck Center
1080 S 7TH ST
Rochelle, IL 61068
Phone: (815) 561-4240
Email: moc.retneckcurtnatraps%40rh
Website: spartantruckcenter.com

For CCPA-related requests, please include "CCPA Request" in the subject line of your email or mention it when calling.

Spartan Truck Center LLC (“SPARTAN TC”) may collect, store, and use Biometric Data for certain purposes described below, and it may disclose that Biometric Data in certain circumstances. This Policy explains what that means for you, and how you consent to SPARTAN TC’s activities.

Definitions

“Biometric Data” as used in this Policy includes both: (i) “Biometric Identifiers”, meaning a facial, retina or iris scan, fingerprint, voiceprint, or scan of hand or face geometry or other physiological traits. Biometric Identifiers do not include writing samples, written signatures, photographs, human biological samples used for scientific testing or screening, demographic data, tattoo descriptions, or physical descriptions such as height, weight, hair color, or eye color; and (ii) “Biometric Information”, meaning any information, regardless of how it is captured, converted, stored, or shared, that is based on Biometric Identifiers, including a facial, retina or iris scan, fingerprint, voiceprint, or scan of hand or face geometry, that is used to identify an individual.

Data Collection and Purpose
SPARTAN TC uses Samsara’s AI Dashcam system (“AI Dashcam”). The AI Dashcam system includes both a road-facing camera and an inward facing camera to capture video footage of critical events. AI Dashcam uses certain artificial intelligence techniques and detection models on the data collected from the cameras to provide analysis, including event and object recognition, of driver performance and other safety and efficiency objectives.
Certain data collected from AI Dashcam may be considered Biometric Data under Illinois law. AI Dashcam, and the related technology and processing techniques, allows SPARTAN TC to use this Biometric Data to confirm that the AI Dashcam dash cameras are not obstructed or blocked, analyze driving and driver performance, improve customer service, optimize efficiency, improve safety, use for legal or litigation purposes and defense, analyze risk and to analyze harsh driving events. Using the features on AI Dashcam enhances safety by increasing the efficacy of the AI Dashcam driver-based insights, improve driver safety and efficiency, and helps SPARTAN TC to maintain accurate logs of our operations. 
The data collected from AI Dashcam will be disclosed to Samsara and stored on Samsara’s cloud servers which are accessible through a Samsara account. Samsara will have access to the Biometric Data to perform the functions of its services agreement with SPARTAN TC. A copy of the Samsara privacy policy is available at https://www.samsara.com/support/privacy and Biometric Data Collection Policy is available at https://www.samsara.com/support/biometric-data-retention-and-destruction-policy.

Data Storage, Protection and Disclosure Policy

SPARTAN TC’s policy is to protect and store Biometric Data in accordance with applicable laws and regulations, including, but not limited to, the Illinois Biometric Information Privacy Act. Specifically, SPARTAN TC shall use a reasonable standard of care to store, transmit, and protect from disclosure any Biometric Data collected. Such storage, transmission, and protection from disclosure shall be performed in a manner that is the same as or more protective than the manner in which SPARTAN TC stores, transmits, and protects from disclosure other confidential and sensitive information, including personal information that can be used to uniquely identify an individual such as social security numbers.  
Any Biometric Data collected from drivers using AI Dashcam will not be disclosed to parties other than SPARTAN TC or Samsara, except in the following circumstances: (1) after SPARTAN TC obtains appropriate written consent from the driver(s); (2) when disclosure completes a financial transaction requested or authorized by the driver(s); (3) when disclosure is required by federal, state, or local law; or (4) when disclosure is required by a valid subpoena or warrant issued by a court. Within SPARTAN TC, the Biometric Data may be shared with only those employees who have a need to know for a specific business purpose.    
Retention and Destruction of Biometric Data
SPARTAN TC will retain any Biometric Data collected using AI Dashcam during the time that an individual is employed with SPARTAN TC in a role for which AI Dashcam is used. Within a reasonable time following the conclusion of the employment relationship, or upon an employee’s transfer to a position for which AI Dashcam is not utilized, whichever occurs first, SPARTAN TC will permanently delete the Biometric Data that it retained. In any event, any Biometric Data will be permanently deleted within three years of the driver’s last contact with SPARTAN TC. Absent a valid warrant or subpoena issued by a court of competent jurisdiction, SPARTAN TC will comply with this retention schedule and destruction guidelines. 
Consent Form
Before you begin or continue your employment with SPARTAN TC in a role for which Samsara’s AI Dashcam is used, you must execute the Notice and Consent to Collection of Biometric Data form accompanying this Policy.



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